Public offer agreement
In effect from 19 August 2026
This is the public offer of sole proprietor «DIGITAL АГЕНТСТВО МАКЕ» for the makeden.app service. Registering or paying constitutes acceptance. This English text is provided so you can read what you are agreeing to; the Russian version at makeden.app/ru/offer is the legally binding one.
1. General provisions
1.1. This document is an official offer (public offer) by sole proprietor «DIGITAL АГЕНТСТВО МАКЕ» (the "Provider") to any legally capable individual or legal entity (the "Client") to enter into a paid services agreement on the terms set out below, in accordance with articles 395-396 of the Civil Code of the Republic of Kazakhstan. 1.2. Acceptance of this offer is any of the following: registering an account on makeden.app; paying for a plan or a message package by any method; actual use of the service. Acceptance means full and unconditional agreement to every term of this contract. 1.3. The current version is permanently available at makeden.app/offer.
2. Subject of the contract
2.1. The Provider gives the Client access to the makeden.app online service (the "Service"): software that answers the Client customers in connected channels (WhatsApp, Telegram, the website widget and other available channels) based on material the Client has uploaded, using artificial-intelligence technology. 2.2. Which Service features are available to the Client is determined by the chosen plan and described on makeden.app and in the cabinet. The Provider may develop and change the functionality of the Service. 2.3. Services are provided remotely, through the Client cabinet.
3. Plans, trial period and payment
3.1. The cost of services is set by the plans and message packages published on makeden.app and in the cabinet at the moment of payment. All prices are in tenge (KZT). 3.2. Payment is made in advance: by Kaspi transfer, against an issued invoice, or by another method shown in the cabinet. For legal entities the invoice and closing documents are generated in the cabinet or provided on request. 3.3. The unit of account is one assistant reply (message). Paid messages are drawn down as the assistant answers the Client customers, including replies in the testing section. 3.4. A new Client may be given a trial period with a limited number of messages. Its size and terms are set by the Provider; the trial period is not subject to monetary compensation. 3.5. When the paid volume is exhausted or the paid period ends, access to some Service features may be suspended until the next payment. The Client data is retained for a reasonable period.
4. Rights and obligations of the Provider
4.1. The Provider undertakes to keep the Service operational, to fix faults within a reasonable time, and to provide support through the channels shown on the website. 4.2. The Provider may carry out technical work with a brief suspension of the Service, notifying the Client in advance where possible. 4.3. The Provider may suspend or terminate the Client access to the Service if the terms of this contract are breached, including use of the Service for spam, fraud or other unlawful activity.
5. Rights and obligations of the Client
5.1. The Client undertakes to provide accurate data at registration, to keep it current, and to keep the credentials to the account safe. 5.2. The Client is solely responsible for the content uploaded to the Service (prices, descriptions, documents) and for its compliance with the law of the Republic of Kazakhstan. 5.3. In connecting channels (WhatsApp, Telegram and others), the Client undertakes to observe the rules of those platforms. The Provider is not responsible for restrictions imposed on the Client accounts by the owners of those platforms. 5.4. The Client undertakes not to use the Service to send unsolicited messages (spam), to mislead consumers, or for any other unlawful purpose.
6. How the AI assistant works, and limitation of liability
6.1. The assistant replies are produced automatically from the Client material using artificial-intelligence models. The technology does not guarantee accuracy: individual replies may be imprecise or incomplete. The Client is given tools for control - the testing section, the conversation log, the ability to take over a dialogue and to pause the assistant. 6.2. The Client independently checks and confirms the prices, terms and other information the assistant gives to their customers, and is responsible to those customers for the final terms of any deal. 6.3. The Service is provided "as is". The Provider is not responsible for interruptions caused by third parties: telecom operators, hosting providers, messenger owners and suppliers of artificial-intelligence models. 6.4. The aggregate liability of the Provider under this contract is limited to the amount actually paid by the Client for the last paid period (month). The Provider does not compensate lost profit. 6.5. The parties are released from liability for non-performance caused by force majeure.
7. Data and confidentiality
7.1. The Client data and their customers conversations are processed to operate the Service in accordance with the Privacy Policy published at makeden.app/privacy and with the personal-data law of the Republic of Kazakhstan. 7.2. The Client confirms that it has the right to pass to the Service the material and data it uploads, and obtains any consents from its customers that the law requires.
8. Term, changes and termination
8.1. The contract takes effect on acceptance and is open-ended. 8.2. The Provider may change the terms of this offer and the plans. A new version is published at makeden.app/offer and applies from the moment of publication; a period already paid for is provided on the terms in force when it was paid. Continued use of the Service means agreement with the new version. 8.3. The Client may stop using the Service at any time. Refunds for an unused paid volume are considered on application to support, in accordance with the law of the Republic of Kazakhstan. 8.4. At the Client request the Provider deletes the account and the data associated with it, except records the law requires to be kept.
9. Other terms
9.1. The law of the Republic of Kazakhstan applies to the relations of the parties. 9.2. The parties will seek to settle disputes by negotiation through Service support. Failing agreement, a dispute is referred to the court at the location of the Provider in the manner established by the law of the Republic of Kazakhstan. 9.3. If a single provision is held invalid, the remaining provisions stay in force.
10. Provider details
Sole proprietor «DIGITAL АГЕНТСТВО МАКЕ» BIN/IIN: 990425300658 Address: Republic of Kazakhstan, Almaty Bank: «Kaspi Bank» JSC, BIC CASPKZKA IIC: KZ67722S000028715001, Kbe 19 Director: Madiyar Musayev E-mail: hello@makeden.app · Website: makeden.app